05 May NLP vs NLU vs NLG Know what you are trying to achieve NLP engine Part-1 by Chethan Kumar GN

NLP vs NLU vs NLG: Whats the difference?

Have you ever wondered how Alexa, ChatGPT, or a customer care chatbot can understand your spoken or written comment and respond appropriately? NLP and NLU, two subfields of artificial intelligence (AI), facilitate understanding and responding to human language. Both of these technologies are beneficial to companies in various industries. These notions are connected and often used interchangeably, but they stand for different aspects of language processing and understanding. Distinguishing between NLP and NLU is essential for researchers and developers to create appropriate AI solutions for business automation tasks.

Some content creators are wary of a technology that replaces human writers and editors. Using NLP, NLG, and machine learning in chatbots frees up resources and allows companies to offer 24/7 customer service without having to staff a large department. NLP groups together all the technologies that take raw text as input and then produces the desired result such as Natural Language Understanding, a summary or translation. In practical terms, NLP makes it possible to understand what a human being says, to process the data in the message, and to provide a natural language response. Sometimes you may have too many lines of text data, and you have time scarcity to handle all that data. NLG is used to generate a semantic understanding of the original document and create a summary through text abstraction or text extraction.

Online retailers can use this system to analyze the meaning of feedback on their product pages and primary site to understand if their clients are happy with their products. Some other common uses of NLU (which tie in with NLP to some extent) are information extraction, parsing, speech recognition, and tokenization. Natural language understanding is the leading technology behind intent recognition. It is mainly used to build chatbots that can work through voice and text and potentially replace human workers to handle customers independently.

The program is analyzing your language against thousands of other similar queries to give you the best search results or answer to your question. The entity is a piece of information present in the user’s request, which is relevant to understand their objective. It is typically characterized by short words and expressions that are found in a large number of inputs corresponding to the same objective. NLU is also able to recognize entities, i.e. words and expressions are recognized in the user’s request (input) and can determine the path of the conversation. NLU is an algorithm that is trained to categorize information ‘inputs’ according to ‘semantic data classes’.

Robotic Process Automation, also known as RPA, is a method whereby technology takes on repetitive, rules-based data processing that may traditionally have been done by a human operator. Both Conversational AI and RPA automate previous manual processes but in a markedly different way. Increasingly, however, RPA is being referred to as IPA, or Intelligent Process Automation, using AI technology to understand and take on increasingly complex tasks. A common example of this is sentiment analysis, which uses both NLP and NLU algorithms in order to determine the emotional meaning behind a text.

Natural language understanding helps decipher the meaning of users’ words (even with their quirks and mistakes!) and remembers what has been said to maintain context and continuity. A subfield of artificial intelligence and linguistics, NLP provides the advanced language analysis and processing that allows computers to make this unstructured human language data readable by machines. It can use many different methods to accomplish this, from tokenization, lemmatization, machine translation and natural language understanding. NLG is another subcategory of NLP that constructs sentences based on a given semantic. After NLU converts data into a structured set, natural language generation takes over to turn this structured data into a written narrative to make it universally understandable.

Machines programmed with NGL help in generating new texts in addition to the already processed natural language. They are so advanced and innovative that they appear as if a real human being has written them. As already seen in the above information, NLU is a part of NLP and thus offers similar benefits which solve several problems. In other words, NLU helps NLP to achieve more efficient results by giving a human-like experience through machines.

NLP is found in any application that involves language processing like search engines. NLU is primarily seen in chatbots and virtual assistants that need to understand user queries. NLG is found in applications that generate reports, create narratives, or craft responses.

Intent Classification in 2024: What it is & How it Works

That’s why companies are using natural language processing to extract information from text. The reality is that NLU and NLP systems are almost always used together, and more often than not, NLU is employed to create improved NLP models that can provide more accurate results to the end user. No rule forces developers to avoid using one set of algorithms with another. As solutions are dedicated to improving products and services, they are used with only that goal in mind. This intent recognition concept is based on multiple algorithms drawing from various texts to understand sub-contexts and hidden meanings. Data pre-processing aims to divide the natural language content into smaller, simpler sections.

KnowledgeWorks focuses on reimagining education to ensure all students, regardless of background, can thrive. They provide tools and guidance for personalized, competency-based learning, advocating for policies that support this model. Key benefits include streamlined workflows, enhanced data management, and the ability to drive insights using natural language. Databricks caters to various industries, optimizing operations and accelerating success in data and AI initiatives. Qlik offers a comprehensive data and AI platform, integrating data integration and quality solutions with advanced analytics and AI.

Gone are the days when chatbots could only produce programmed and rule-based interactions with their users. Back then, the moment a user strayed from the set format, the chatbot either made the user start over or made the user wait while they find a human to take over the conversation. They excel in translating complex data into actionable strategies, aiding companies in understanding and engaging with their customers effectively. Their system analyzes millions of interactions to assist agents in real-time, offering insights, data, and workflow optimization.

Explore some of the latest NLP research at IBM or take a look at some of IBM’s product offerings, like Watson Natural Language Understanding. Its text analytics service offers insight into categories, concepts, entities, keywords, relationships, sentiment, and syntax from your textual data to help you respond to user needs quickly and efficiently. Help your business get on the right track to analyze and infuse your data at scale for AI.

The Success of Any Natural Language Technology Depends on AI

However, if a developer wants to build an intelligent contextual assistant capable of having sophisticated natural-sounding conversations with users, they would need NLU. NLU is the component that allows the contextual assistant to understand the intent of each utterance by a user. Without it, the assistant won’t be able to understand what a user means throughout a conversation. And if the assistant doesn’t understand what the user means, it won’t respond appropriately or at all in some cases. Artificial intelligence is critical to a machine’s ability to learn and process natural language. So, when building any program that works on your language data, it’s important to choose the right AI approach.

It emphasizes the need to understand interactions between computers and human beings. The machine can understand the grammar and structure of sentences and text through this. Remember, NLU is not limited to recognizing patterns and structures in text.

Developers need to understand the difference between natural language processing and natural language understanding so they can build successful conversational applications. Once a customer’s intent is understood, machine learning determines an appropriate response. This response is converted into understandable human language using natural language generation. NLU is a subset of natural language processing that uses the semantic analysis of text to understand the meaning of sentences.

AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month. You can see more reputable companies and media that referenced AIMultiple. Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years.

The tech aims at bridging the gap between human interaction and computer understanding. While natural language processing (NLP), natural language understanding (NLU), and natural language generation (NLG) are all related topics, they are distinct ones. Given how they intersect, they are commonly confused within conversation, but in this post, we’ll define each term individually and summarize their differences to clarify any ambiguities. NLP consists of natural language generation (NLG) concepts and natural language understanding (NLU) to achieve human-like language processing. Until recently, the idea of a computer that can understand ordinary languages and hold a conversation with a human had seemed like science fiction. Natural language processing is best used in systems where focusing on keywords and working through large amounts of text without focusing on sentiments or emotions is essential.

RainFocus’s platform is designed to streamline event management across various lifecycle phases. It offers a unified approach to plan, manage, deliver, and optimize events, ensuring personalized attendee experiences. Using symbolic AI, everything is visible, understandable and explained within a transparent box that delivers complete insight into how the logic was derived. This transparency makes symbolic AI an appealing choice for those who want the flexibility to change the rules in their NLP model. This is especially important for model longevity and reusability so that you can adapt your model as data is added or other conditions change.

What is natural language understanding?

Symbolic AI uses human-readable symbols that represent real-world entities or concepts. Logic is applied in the form of an IF-THEN structure embedded into the system by humans, who create the rules. This hard coding of rules can be used to manipulate difference between nlp and nlu the understanding of symbols. The two most common approaches are machine learning and symbolic or knowledge-based AI, but organizations are increasingly using a hybrid approach to take advantage of the best capabilities that each has to offer.

It works by taking and identifying various entities together (named entity recognition) and identification of word patterns. The word patterns are identified using methods such as tokenization, stemming, and lemmatization. Technology will continue to make NLP more accessible for both businesses and customers. Book a career consultation with one of our experts if you want to break into a new career with AI.

To understand this, we first need to know what each term stands for and clarify any ambiguities. Let’s illustrate this example by using a famous NLP model called Google Translate. As seen in Figure 3, Google translates the Turkish proverb “Damlaya damlaya göl olur.” as “Drop by drop, it becomes a lake.” This is an exact word by word translation of the sentence. 6 min read – In an era of accelerating climate change, evolving technologies can help people predict the near-future and adapt. 5 min read – What we currently know about Llama 3, and how it might affect the next wave of advancements in generative AI models. Chrissy Kidd is a writer and editor who makes sense of theories and new developments in technology.

Cookie Compliance in the Chatbot Age: Ensuring GDPR and CCPA Adherence

This allows us to find the best way to engage with users on a case-by-case basis. The ultimate goal is to create an intelligent agent that will be able to understand human speech and respond accordingly. Another difference is that NLP breaks and processes language, while NLU provides language comprehension.

The platform benefits businesses of all sizes by enhancing customer relationships, improving sales productivity, and enabling effective marketing strategies. Zyte provides a comprehensive web data platform, specializing in extracting and delivering structured web data at scale. They offer solutions like AI-powered automatic extraction, cloud hosting for crawlers, and a proxy manager for seamless data scraping. Luminoso Technologies’ mission is to deliver human-like understanding of language to drivebetter business outcomes. NLP focuses on language processing generation; meanwhile, NLU dives deeper into comprehension and interpretation.

Though looking very similar and seemingly performing the same function, NLP and NLU serve different purposes within the field of human language processing and understanding. The key distinctions are observed in four areas and revealed at a closer look. Basically, with this technology, the aim is to enable machines to understand and interpret human language. AI and machine learning have opened up a world of possibilities for marketing, sales, and customer service teams.

• By embracing the differences and pushing the boundaries of language understanding, we can shape a future where machines truly comprehend and communicate with humans in an authentic and effective way.
• While natural language processing (NLP), natural language understanding (NLU), and natural language generation (NLG) are all related topics, they are distinct ones.
• And if the assistant doesn’t understand what the user means, it won’t respond appropriately or at all in some cases.
• NLU is primarily seen in chatbots and virtual assistants that need to understand user queries.

NLP can involve multiple functions like tokenization, POS tagging, and more. When you ask Siri or Google Assistant a question, the system must process your spoken words, converting them into a format it can understand. Whereas in NLP, it totally depends on how the machine is able to process the targeted spoken or written data and then take proper decisions and actions on how to deal with them.

With lemmatization, the algorithm dissects the input to understand the root meaning of each word and then sums up the purpose of the whole sentence. Most of the time financial consultants try to understand what customers were looking for since customers do not use the technical lingo of investment. Since customers’ input is not standardized, chatbots need powerful NLU capabilities to understand customers. Natural Language Processing(NLP) is a subset of Artificial intelligence which involves communication between a human and a machine using a natural language than a coded or byte language. It provides the ability to give instructions to machines in a more easy and efficient manner.

NLG’s core function is to explain structured data in meaningful sentences humans can understand.NLG systems try to find out how computers can communicate what they know in the best way possible. So the system must first learn what it should say and then determine how it should say it. An NLU system can typically start with an arbitrary piece of text, but an NLG system begins with a well-controlled, detailed picture of the world.

And also the intents and entity change based on the previous chats check out below. Here the user intention is playing cricket but however, there are many possibilities that should be taken into account. Difference between NLP, NLU, NLG and the possible things which can be achieved when implementing an NLP engine for chatbots. But there’s another way AI and all these processes can help you scale content. You’re the one creating content for Bloomberg, or CNN Money, or even a brokerage firm.

It dives much deeper insights and understands language’s meaning, context, and complexities. Machine learning uses computational methods to train models on data and adjust (and ideally, improve) its methods as more data is processed. NLU is a subfield of NLP that focuses specifically on the comprehension aspect. While NLP deals with the broader process, NLU is concerned with the machine’s ability to grasp the meaning or intent behind a piece of text or spoken words.

NLP models are designed to describe the meaning of sentences whereas NLU models are designed to describe the meaning of the text in terms of concepts, relations and attributes. For example, it is the process of recognizing and understanding what people say in social media posts. NLP undertakes various tasks such as parsing, speech recognition, part-of-speech tagging, and information extraction.

As humans, we can identify such underlying similarities almost effortlessly and respond accordingly. But this is a problem for machines—any algorithm will need the input to be in a set format, and these three sentences vary in their structure and format. And if we decide to code rules for each and every combination of words in any natural language to help a machine understand, then things will get very complicated very quickly. This is in contrast to NLU, which applies grammar rules (among other techniques) to “understand” the meaning conveyed in the text. In order for systems to transform data into knowledge and insight that businesses can use for decision-making, process efficiency and more, machines need a deep understanding of text, and therefore, of natural language. This allows the system to provide a structured, relevant response based on the intents and entities provided in the query.

The model finalized using neural networks is capable of determining whether X belongs to class Y, class Z, or any other class. Today CM.com has introduced a significant release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU.

NLU is about understanding language, and NLG is about generating language. The program breaks language down into digestible bits that are easier to understand. These terms are often confused because they’re all part of the singular process of reproducing human communication in computers. Simply put, you can think of ASR as a speech recognition software that lets someone make a voice request. When dealing with speech interaction, it is essential to define a real-time transcription system for speech interaction. The aim is to analyze and understand a need expressed naturally by a human and be able to respond to it.

Bharat Saxena has over 15 years of experience in software product development, and has worked in various stages, from coding to managing a product. With BMC, he supports the AMI Ops Monitoring for Db2 product development team. His current active areas of research are conversational AI and algorithmic bias in AI. A natural language is one that has evolved over time via use and repetition. Latin, English, Spanish, and many other spoken languages are all languages that evolved naturally over time.

• The platform is designed to simplify complex data processing, ensuring data privacy and control while developing AI applications.
• NLP can involve multiple functions like tokenization, POS tagging, and more.
• Natural language processing works by taking unstructured text and converting it into a correct format or a structured text.
• Natural Language Understanding(NLU) is an area of artificial intelligence to process input data provided by the user in natural language say text data or speech data.

Both types of training are highly effective in helping individuals improve their communication skills, but there are some key differences between them. NLP offers more in-depth training than NLU does, and it also focuses on teaching people how to use neuro-linguistic programming techniques in their everyday lives. NLP stands for neuro-linguistic programming, and it is a type of training that helps people learn how to change the way they think and communicate in order to achieve their goals. It’s also important to remember that although both NLP and NLU are used for conversational apps, they have their own uses as well. NLU can be used in many different ways, including understanding dialogue between two people, understanding how someone feels about a particular situation, and other similar scenarios. In this blog article, we have highlighted the difference between NLU and NLP and understand the nuances.

Meanwhile, NLU is exceptional when building applications requiring a deep understanding of language. Moreover, it is a multi-faceted analysis to understand the context of the data based on the textual environment. With NLU techniques, the system forms connections within the text and use external knowledge.

This allowed LinkedIn to improve its users’ experience and enable them to get more out of their platform. You can foun additiona information about ai customer service and artificial intelligence and NLP. NLU recognizes that language is a complex task made up of many components such as motions, facial expression recognition etc. Furthermore, NLU enables computer programmes to deduce purpose from language, even if the written or spoken language is flawed. Another difference between NLU and NLP is that NLU is focused more on sentiment analysis. Sentiment analysis involves extracting information from the text in order to determine the emotional tone of a text.